Customer portal access
Portal support

Customer portal access

ThreatCanary portal access is issued directly to authorised customer, partner and evaluation users. There is no public self-service registration.

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What this covers

Need help with an existing account?

Contact the ThreatCanary team from your work email and include your organisation, account owner and the nature of the access issue. Never send a password, access token or recovery code.

01

Request access support

  • Email hello@threatcanary.io from the address associated with your organisation.
  • Include your organisation name and the expected account or workspace.
  • State whether the issue involves invitation, sign-in, role assignment or account recovery.
02

Security expectations

  • Do not share credentials, tokens or recovery codes by email.
  • Only access organisations and environments for which you are authorised.
  • Report suspicious or incorrectly scoped access immediately.